Lease-up is a funnel with a very short top. Automating the wrong step makes you faster at the wrong work. Automating the right step, first response, qualification, scheduling, is how a small leasing team covers a portfolio that used to need a night shift.
Automate this
- The first reply on every channel the prospect already used.
- The qualifying questions you would ask anyway.
- Answers that already live in the unit brief: amenities, pets, parking, availability.
- Writing a tour onto the leasing agent's calendar.
Do not automate this
- The tour, the application judgment call, or the concession.
- Anything that sounds like steering, eligibility, or an accommodation.
- A price the PMS does not already authorise.
Tykuno's design follows that split. Sales Agent and Journey Agent own the work before the tour. The leasing agent owns the tour. Profit Agent, still Preview, is the future check on quotes, not a robot that discounts. Lease-up automation is a line, not a slogan. Draw it before the showing.